Player Wellbeing

Responsible Gaming at xbjee — Play Within Your Limits, Always

xbjee believes that gambling should be an enjoyable form of entertainment, nothing more. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control — from deposit limits and time-out features to full self-exclusion and 24/7 help.

21+ Minimum Age Requirement
24/7 Support Available
5 Tools Player Protection Features
Free All Support Services
Gambling Is Entertainment — Not a Source of Income

At xbjee, we are firm: gambling is a form of paid entertainment, like going to the cinema or attending a cricket match. It is not a strategy for making money, clearing debts, or solving financial problems. Every player on the xbjee platform — whether in Dhaka, Chittagong, Sylhet, or Cox's Bazar — deserves to gamble in a safe, informed, and controlled environment. If at any point gambling stops being fun and starts feeling like a burden, that is the moment to reach out for help. Our support team is always available, in English, around the clock, in Bangladesh Standard Time (BST, UTC+6).

Our Approach

How xbjee Keeps You Protected

Responsible gaming is built into the foundation of the xbjee platform — not bolted on as an afterthought. Here is what we do to support every player.

Strict 21+ Age Verification

xbjee enforces a minimum age of 21 for all players. Every account undergoes KYC identity checks using government-issued documentation. Accounts that cannot verify age are suspended immediately, and any funds are returned. There are no exceptions to this policy.

Deposit Limits

Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (BDT) directly from your account settings. Once a deposit limit is in place, it takes effect immediately. Reducing a limit is instant; increasing it requires a mandatory review period to prevent impulsive decisions.

Session Time Limits

Losing track of time while playing is one of the most common early warning signs of problem gambling. xbjee allows you to set session duration limits — when your session time is reached, you receive a prominent on-screen alert and the option to close your session immediately.

Time-Out / Cooling-Off Period

Need a short break? The xbjee time-out feature lets you suspend your account for a set period — 24 hours, 72 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Existing withdrawals of available balance remain procesable.

Self-Exclusion

If you feel you need a longer or permanent break from gambling, xbjee's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Self-exclusion is permanent for the chosen duration — it cannot be reversed by contacting support during the active period.

Reality Checks and Activity Reports

xbjee provides optional reality check pop-ups at intervals you define, reminding you how long you have been playing and how much you have wagered in that session. Full account activity reports — including deposit history, game sessions, and net win/loss — are available on demand.

Step by Step

Activating Your Protection Tools

Every xbjee player can activate these tools at any time from their account dashboard. No approval required — your protection is always in your own hands.

01
Set a Deposit Limit

Log in to xbjee, navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred daily, weekly, or monthly maximum in BDT. The limit activates instantly. You will receive an email confirmation to the address on your account.

Instant Activation
02
Enable Session Reminders

Under Account Settings → Responsible Gaming → Session Alerts, choose your preferred reminder interval — every 30, 60, or 120 minutes. When a reminder fires, the game pauses and displays your session time and net result before you can continue.

Configurable Any Time
03
Take a Time-Out

Select Account Settings → Responsible Gaming → Take a Break. Choose your cooling-off period (24 hrs, 72 hrs, 7 days, or 30 days). Confirm your choice and your account is immediately suspended for that duration. No override is possible during the period.

Immediate Effect
04
Self-Exclude Your Account

Go to Account Settings → Responsible Gaming → Self-Exclusion. Select a minimum 6-month period or choose permanent exclusion. Once confirmed, your account is closed, all active sessions are terminated, and you will not be able to re-register during the exclusion period.

Irreversible During Period
05
Request an Activity Report

Under Account Settings → My Activity, request a full export of your betting and deposit history for any date range. Reports are delivered to your registered email address within 24 hours and can be shared with a trusted person, counsellor, or support organisation.

Available On Demand
06
Contact the Support Team

If you are unsure how to activate any tool, or if you feel you need to speak with someone directly, contact the xbjee responsible gaming support team via live chat or email. Our English-speaking team is available 24/7 and is trained to handle all sensitive enquiries with full confidentiality.

24/7 In English
Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. xbjee encourages all players to periodically reflect on their gambling habits. The warning signs below are internationally recognised indicators that gambling may be moving from entertainment into harmful territory.

If you recognise three or more of these signs in yourself — or if a friend or family member in Dhaka, Chittagong, or anywhere in Bangladesh has expressed concern about your gambling — please reach out to the xbjee support team or a qualified counselling service without delay. Seeking help early makes recovery significantly easier.

21+ xbjee is strictly for players aged 21 and above.
Chasing Losses

Continuing to gamble after losing in an attempt to win back money, often increasing bet sizes to recover faster.

Gambling With Money You Cannot Afford

Using rent, food, or bill money to fund gambling sessions, or borrowing money specifically to gamble.

Losing Track of Time

Consistently playing for longer than intended and feeling unable to stop a session even when you want to.

Neglecting Responsibilities

Missing work, family commitments, or social obligations because of gambling, or lying to others about how much time is spent playing.

Mood Controlled by Results

Feeling anxious, irritable, or depressed when not gambling, or when gambling is interrupted before it can be completed.

Concealing Gambling Activity

Hiding deposits, withdrawals, or session activity from family members, or feeling shame or guilt about the amount wagered.

Self-Check

Quick Self-Assessment

Reflect honestly on the following questions. They are based on widely used responsible gaming screening frameworks and are provided purely for your own reflection.

In the past 12 months, have you…

Answer each question honestly for yourself. If you answer "Yes" to three or more, consider reaching out to the xbjee support team or a professional counselling service.

1
Spent more money on gambling than you originally planned to spend in a single session?
2
Returned to gamble again the next day after a losing session in order to win back what you lost?
3
Felt that you needed to gamble with increasing amounts of money to get the same level of excitement?
4
Tried to cut back or stop gambling but found it difficult to follow through on that decision?
5
Felt restless, irritable, or anxious when attempting to reduce or stop gambling?
6
Used gambling as a way to escape from problems, stress, anxiety, or difficult emotions?
7
Lied to a family member, friend, or colleague about how much time or money you spend on gambling?
8
Risked or lost money that was set aside for essential expenses — rent, food, transportation, or utility bills?
Important: This self-assessment is not a clinical diagnosis. If your responses concern you, please contact the xbjee support team via live chat or email at [email protected] — or speak with a qualified mental health or gambling support professional. All conversations with our team are treated with strict confidentiality.
Common Questions

Responsible Gaming — Frequently Asked Questions

Answers to the most common questions Bangladesh players ask about xbjee's responsible gaming tools, policies, and support services.

The minimum age to register and play on xbjee is 21 years old. This applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city or region. During the account verification (KYC) process, we require a valid government-issued photo ID that confirms your full name and date of birth. Any account where age verification cannot be completed will be suspended and all funds returned to the originating payment method.

Log in to your xbjee account and go to Account Settings, then select the Responsible Gaming section and choose Deposit Limits. You can set a daily, weekly, or monthly maximum deposit amount in Bangladeshi Taka (BDT). Reductions take effect immediately. If you wish to increase a previously set limit, a mandatory review period applies before the higher limit becomes active — this cooling-off period is designed to prevent impulsive decisions made in the moment.

Self-exclusion is a formal, binding decision to close your xbjee account for an extended period. The minimum self-exclusion period is 6 months; you may also choose a longer fixed period or permanent exclusion. Once self-exclusion is confirmed, your account is immediately closed. You will be unable to log in, create a new account with the same details, or receive any marketing communications from xbjee during the exclusion period. The exclusion cannot be reversed or shortened by contacting support — it remains in place for the full chosen duration.

Yes. The xbjee time-out (cooling-off) feature allows you to temporarily suspend your account without permanently closing it. Available durations are 24 hours, 72 hours, 7 days, and 30 days. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved and any approved pending withdrawals continue to be processed. At the end of the time-out period, account access is automatically restored. If you feel you need a longer break, self-exclusion may be more appropriate.

The most important step is to acknowledge that gambling is causing harm and to seek help promptly. You have several options: contact the xbjee support team immediately via live chat or email at [email protected] (plain text — not a link), and request a time-out or self-exclusion; speak with a trusted family member or friend about what you are experiencing; or seek professional counselling. xbjee's support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6), and all communications are handled with complete confidentiality. There is no judgement — our team is here to help.

Yes. xbjee actively monitors account activity for patterns that may indicate problem gambling behaviour, including sudden large increases in deposit frequency or amount, chasing-loss betting patterns, unusually long session durations, and rapid repeat deposits following withdrawals. When our systems or support team identify a player who may be at risk, we will proactively reach out via email or live chat to check in and make the player aware of the responsible gaming tools available to them.
Get Help

Contact xbjee Support — We Are Here for You

If gambling is affecting your wellbeing or the wellbeing of someone you know, do not hesitate to reach out. All support is free, confidential, and available every day of the year.

Live Chat

The fastest way to reach our responsible gaming team. Available 24/7 on the xbjee platform. Start a chat session any time — no appointment needed.

Available 24/7
Email Support

Send a detailed message to our responsible gaming team. We aim to respond to all emails within 24 hours. Your enquiry is treated with strict confidentiality.

[email protected]
WhatsApp

Reach our support team via WhatsApp for quick queries and account management requests including time-out and self-exclusion activation assistance.

+880 1700 000000

Play Responsibly — Enjoy xbjee on Your Own Terms

xbjee is here to provide a safe, enjoyable, and fair platform for Bangladesh players aged 21 and above. Explore our games, use our protection tools, and reach out any time you need support. Responsible gaming is not a restriction — it is how great entertainment stays great.

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